Shipping & Disclaimer Policy

Shipping Policy

We ship via Canada Post.

The Green Glow Shop now also ships to limited Worldwide and shipping fees are calculated on total weight of your order upon checkout. Free worldwide shipping option is not yet available. If you have any questions/concerns about international shipping, contact us and we will be happy to assist you. The international shipping fee may be subject to change and you will be notified by email. 

Please provide a correct address and email address, including your full first and last name. Any details left out may result in shipping delays and you will be notified to correct/make any required changes.

Free Shipping on orders

We provide free shipping services to Canada & the 48 continental United States.

Free shipping on all orders $70CAD or more in United States. United States orders less than $70CAD, your shipping costs will be calculated upon checkout.

Free shipping on all orders $48CAD or more in Canada. 

When placing your order, please allow 1-3 business days of processing time. 

Shipping Times

Our shipping facility is located in Ontario, Canada - this is the location where we ship all our products from. You will receive your order anywhere from 7-14 business days from the date that it is shipped out. International orders may take anywhere from 14-20 days. You will be notified when your order is placed and shipped out. Unfortunately, we do not offer express shipping at this time.

We can ship to military bases, please contact us at info@greenglowshop.com

Please be aware of the fact that delivery times may vary due to circumstances beyond our control. We work with various suppliers that process their own shippling & handling. We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system.

We are not responsible for international taxes or customs fees if there are any.

Order Cancellation*

*We only refund or cancel items if they are defective, damaged or have missing parts for reasons due to our error.

To cancel an order, it must have been made within 24 hours please send an email to thegreenglowshop@gmail.com and we will do our best to accommodate you. If you are approved, then your cancellation will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days

Exchanges*

*You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

You may only exchange if you have received a size or item different from what was ordered.  If you need to exchange it for the same item, please send us an email at thegreenglowshop@gmail.com

Returns*

*We only refund or cancel items if they are defective, damaged or have missing parts for reasons due to our error.

*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days. Please contact us directly to process your return -  please send an email to thegreenglowshop@gmail.com

Please note: do not mail anything back yourself without contacting us first. Any items that are deemed as used will be shipped back to you at your expense. Perishable & hygienic products  cannot be returned or exchanged.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thegreenglowshop@gmail.com

Disclaimer

The Green Glow Shop is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to [Green Glow Shop (myshopify.com)].

At Green Glow Shop, we believe we provide natural, healthy and eco-friendly products. However, please read the following disclaimer:
- Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.
- Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care.  
- Green Glow Shop is not liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
- Please consult a healthcare provider if you have any questions about a particular health condition.
- Information on this website has not been evaluated or approved by the Food & Drug Administration.

 

Use the form below to contact us directly. For returns/exchanges/refunds please specify the item(s) in the message section. 

We will assist you shortly. Thank you for your patience & understanding! 

 

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